Manager, Monterrey Office/Latin America Operations Leader

Who You’ll Work With   

At Slalom, personal connections meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what’s possible, give shape to the future —and get there. You will work closely with leaders across Slalom to foster a unique and thriving culture, ensuring alignment between policies, procedures, and the desires of business leaders. This role requires adaptability, foresight, creativity, and a passion for delivering exceptional employee experiences.

Job Summary:

A Manager leads and delivers work that impacts cross-functional or cross-program objectives.  They apply Team Operations knowledge, skills, and business expertise to develop innovative and high-quality solutions.  They provide values-based leadership to team members.

In-Office Expectations:

• This is a primarily in-person role, with the expectation that you are onsite during core business hours 5 days per week.  
• While some flexibility may be available, you must be proactive and responsive to onsite needs, with the ability to arrive early, stay late, or adjust hours as required to support events, office operations, vendor coordination, catering, and other in-person logistics.   
• Demonstrates a high level of reliability and accountability in maintaining a consistent and visible presence in the office.    
• Acts as a key onsite point of contact, ensuring a seamless and welcoming experience for employees, guests, and vendors.  

Innovative Solutions and Impact: 

• Utilize understanding of Team Operations ways of working to influence functional objectives, set priorities, and allocate resources effectively. 
• Plan strategic approaches to solve problems, anticipate future issues, and create repeatable solutions for recurring challenges. 
• Promote and inspire innovative thinking among the team, leading efforts to evolve processes and policies guided by Slalom values and culture. 

Communication and Collaboration: 

• Communicate persuasively across multiple topics and settings, adjusting style to meet the needs of the team and stakeholders. 
• Plan and produceState of theOffice operations meetings forthe market. 
• Liaise withmembers of the Team Operations Enablement Team (TOET)to ensure excellent working relationships withMarketTeam Operations. 

Employee Experience and Development: 

• Create impactful employee experience programs for consultants and internal team members at Slalom. 
• Proactively connect employees to meaningful development experiences and ensure team members understand performance expectations. 
• Advocate for diverse points of view and backgrounds to be represented within the team. 

Knowledge Management and Thought Leadership: 

• Contribute to intellectual capital and knowledge management within the functional domain. 
• Co-create and define team norms to facilitate collaboration and enable impact. 

Key Responsibilities:  

• Act as People Leader for Team OperationsLeads, Sr Specialists, Specialistand,Coordinator(as applicable)for Mexico and Colombia 
• Support the creation of the strategy and vision for allLATAMMarket programs, including recognition, connection/people experience, internal, community, and client events, onboarding and communications.  
• Partner with Chief of Staff, Business Operations and other program managers within the Market, Region, and/or Capabilities.  
• Support the execution of Marketand LocationLeader’s vision.  
• Adapt and implement any processes or needs at an Office level from the various Global Services and Executive Programs Teams. (when applicable)  
• Deliver complex work to meet functional or program objectives anddrive efficiency and improvements.  
• Ability to support the development of advanced Team Operations knowledge and skills to innovative high-quality solutions.  
• Demonstrate values-based leadership and actively work to mentor and coach team members and/or direct reports. (where applicable)  
• Plan, oversee, document, and educate on all aspects of the projects you are managing; host “after-action reviews” to ensure continuous improvement.   
• Support special projects as needs arise. (ad-hoc basis)  
• Build relationships with other operations teams to foster communication, share best practices, and learn from one another.  

Front Desk / Reception  

• Greet internal team members and external visitors, manage office and building access/badging, provide parking validation, handle all in-office mail and shipping.  
• Primary office point of contact, providing a warm and hospitable experience for team members, clients, vendors, and visitors.  

Office Management and Administration  

• Responsible for the organization and cleanliness of the office space including purchasing and restocking office supplies, kitchen supplies, snacks, beverages, etc.  
• Liaison between Slalom and property management whichincludes submitting maintenance requests, disseminating building information, coordinating building conference room rentals, and provisioning building and parking access.  
• Point of contact for office vendors (ex.Coffee/water etc.) – coordinating deliveries, maintenance tickets, ordering, etc.  
• (As needed/if required) provide administrative support to local market leadership such as ordering catering, making reservations, and booking conference rooms.  
• Serve as one of the Market’s “Purchasing Super Users” – utilizing company credit card for office and event-related purchases, reconciling all expenses monthly, updating budget trackers, submitting requisitions and invoices via Oracle.  
• Manage Slalom’s apparel and gifting stock (if applicable), place Slalom gear orders and any custom orders for internal and external initiatives (as needed).  

Event and Meeting Support  

• Support internal office meetings and events in the office, including but not limited to coordinating presentation content (deck), scheduling, room preparation, food/beverage orders, supplies, set up, and teardown.   
• Support planning and execution of external and larger, Market-wide events, including but not limited to set up/teardown, venue sourcing, contracting, food & beverage, communications, swag, design and collateral, registration, A/V, etc.   
• Partner with our Community Groups and programs to create impactful team events that promote engagement and our culture.  
• Maintain office events and meetings calendar.  

Employee Experience & Culture  

• Support and execution of Market Recognition (ex. birthdays, anniversaries, milestones, life events, gifting, etc.) as outlined in Slalom’s Guide to Life.  

• Support and execution of Awards Programs (ex. Quarterly Awards – nomination and selection process, gifting)  

New Hire Onboarding  

• Coordinate with Talent Acquisition, People Leaders, IT, and Welcome Program to support new hires.  
• Support New Hire Orientation, including scheduling, updating presentations, and facilitation. (if applicable)  
• Ensure new hires are connected to necessary systems, events, and distribution lists.  

Special Projects  

• May be asked to support various special projects / events as needed for the Office or Market, Capabilities Teams, People Business Partners (PBP’s), Global Services, etc.  

Communications  

• Manage Market communication channels/tools. (e.g., Teams, SharePoint, Slack, Calendar, Viva Engage, etc.) (if applicable)  
• Oversee management of theOffice 101 SharePoint page.  
• Creation, ownership, and management of various Distribution Lists.  
• Newsletter (if applicable)   

What You’ll Bring   

• Bachelor’s degree or relevant experience required (5+ years of office management or similar).   
• You are passionate about and capable of leading multi-project initiatives, working towards a vision, monitoring the progress of each project, and interacting with stakeholders across an organization at various levels. 
• Professional communicator with strong oral and written communication skills.   
• Provenexpertisein Advanced Team Operations and Events knowledge and skills.

• Demonstrated ability to lead and inspire teams,fosteringaccountability and collective responsibility.
• Excellent organizational and time management skills.   
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) and Zoom.   
• Have reliable transportation to/from office location as well as other event locations as needed.   
• Ability to lift and move 25 pounds.   

Competencies    

• Can be productive in both an independent and team working environment.    
• Exhibits an authentic, positive spirit and is approachable, hospitable, and enjoys interacting with people.   
• Operates resourcefully and uses critical thinking skills. Can anticipate the next need without being prompted.   
• Maintains accuracy and detail while accomplishing multiple tasks.   
• Acts with a sense of urgency without sacrificing quality or professional composure.   
• Sees no task as “too small” or “beneath” them.