Client Partner, Director - Insurance, Toronto

Job Title: Client Partner, Director – Insurance (For Vacant Role)

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

What makes Slalom different? 

We take love seriously. So seriously that we measure customer love in ten dimensions and use those metrics to guide our actions. Head and heart in everything we do. We show up authentically and get to know you, always leading with empathy and kindness.  Local soul, global scale. Because we live where we work, we’re committed to our local communities and your long-term success—while also staying connected globally. Momentum that outlasts us. We work with our customers’ teams every step of the way, teaching and empowering them to continue the momentum even after we leave. 

Deep connections, better outcomes. Our thorough understanding of partner technologies and priorities drives trusting relationships and exponential impact.  

We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.

What will you do?:

As a Client Partner dedicated to the commercial insurance industry, you are a subject matter expert and trusted advisor to the senior management team, including the C-suite. 

The main responsibilities of this role include representing Slalom’s services across our insurance clients, helping set strategic direction, helping deliver complex programs and leading our pursuits and account strategy across the insurance landscape. 

Your role:

·      Drive revenue responsibility of $5M + annually

·      Manage project teams ranging from 2-10+ consultants on-site, remaining accountable for employee engagement

·      Responsible for 40% individual utilization target

·      Drive and manage a Personal Contribution Credit (PCC) target of $4-6M

·      Establish, maintain, and build Slalom’s footprint within your assigned accounts

·      Build high trust relationships with VP, SVP, and C-level clients

·      Work with clients to define and implement solutions that help them reach for and realize their vision

·      Partner with your client(s) to help influence strategic direction and identify ways Slalom can come in to help them achieve business objectives

·      Drive business development and contracting process, including accountability for profitability

·      Partner with practice leads to help solution the correct engagement approach and scope for our clients.

·      Actively identify and pursue new opportunities through business development, account management, and solutioning

·      Lead pursuits, contracting, and overall account strategy, with accountability for profitability

·      Maintain awareness of industry best practices

·      Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.

·      Participate in Slalom leadership forums and be an ambassador of Slalom’s culture and values

About You:

·      Required minimum of 5 years of consulting experience

·      Minimum of 3 years of experience in financial services, with a strong preference for candidates with insurance and wealth management industry experience

·      Proven experience leading programs within the financial services sector

·      Prior experience in a leadership role within management consulting

·      Clear understanding of commercial insurance carrier profitability levers; equally, carrier/broker/policyholder dynamics.

·      Annual planning, strategic visioning, and profit center management a plus.

·      Knowledge of Canadian federal and province-specific insurance regulation and health plans (e.g., PIPEDA, Universal Health)

·      Knowledge of B2B and B2B2C distribution models.

·      Working knowledge (though deep expertise not required) in the following: claims, operations, technology.

Work Environment

Hybrid/In office: We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations/requirements 

Slalom Employee Perks: 

·      Culture & fun!  

·      Lunch & learns 

·      Health & wellness activities 

·      Holiday parties  

·      Employee community groups 

·      Social clubs & activities  

·      Vacation (20 days prorated based on start date & wellness/sick days) 

Tangible perks:

·      Competitive compensation package 

·      $100 cell phone monthly reimbursement 

·      Registered Retirement Program (RRSP) & Employer Matching 

·      Tax-Free Savings Account (TFSA) 

·      Annual “Thrive Well-Being” Gift Card 

·      Family planning/ Fertility Benefit 

·      Maternity/Parental Leave Top-Up 

·      Medical & Dental Benefits 

·      Life and AD&D Insurance 

·      Access to Supplementary Life and AD&D Insurance 

·      Access to the Employee Assistance Program (EAP) and Inkblot Therapy 

·      And more! 

*All benefits are subject to eligibility requirements 

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process. At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI please read our TA AI Usage policy here.

Please note if you are hired at Slalom you will be required to complete a background check.